How we work

Waymarks delivers support through two teams, the practice development team and the operational team. Their roles are unique but everyone we work with requires the expertise of both teams.

The role of the operational team is to work with someone 24 hours a day and support the person to meet the outcomes they have agreed they want to achieve when they moved to be supported by us. In order to do this, the team need to use individual assessments and plans developed by the practice development team and agreed with the person , family, commissioners, local NHS team and other key stakeholders.

The operational team know their local community, the welfare and housing system, and they support people to integrate into the place they live. This team is responsible for meeting the requirements of regulators and commissioners, working with the practice development team and the wider multi-disciplinary team.

The role of the practice development team is to undertake detailed assessments, to lead individual reviews and to provide individual sessions for the people we work alongside as part of an agreed support plan. The team is also responsible for liaison with other people who are currently working with someone we support.

The team has specific experience and qualifications to work with people in the community. The team also ‘looks in from the outside’ which is a really important part of helping us monitor the quality of what we do. The practice development team are not with the people we work alongside all the time and so have a different way of seeing what is happening.

The two teams work together to plan a transition, to liaise with other organisations and to support the individual to achieve their outcomes. This model is the bedrock of Waymarks and is really important.

We have established a review panel with an external chair. The focus of the panel is to ask questions about how we work and how we keep thinking about ‘good practice’ in the work we do.